I went to an Apple store for a repair and was shocked by how disorganized its shopping experience has become

Apple's retail stores are all over the world — the international brand ambassador for Apple products.In recent years, Apple stores have abandoned traditional structures like checkout counters and the iconic “Genius Bar” in favor of roaming employees equipped with iPads.On a recent visit to get a Mac computer repaired, I experienced firsthand just how messy and disorganized this approach can be. Visit Business Insider's homepage for more stories.Years ago, when the iPhone was still a relatively new device, Apple stores were a novel experience. They had large, open floor plans paired with the shining beacon of the “Genius Bar,” and a subtly tucked away checkout counter somewhere in the back. When you walked in, products were clearly the focus — on display at every table, in distinct sections for iPhones, iPads, and various Apple computers. It felt familiar, like a normal retail store experience, but better.Those days appear to be gone.